The Bhopal Gas Tragedy Environmental Sciences Essay

On December 3, 1984. In the metropolis of Bhopal, a cloud of toxic gases escaped from an American pesticide works, killing and wounding 1000s of people. When the noxious clouds cleared, the worst industrial catastrophe in history had taken topographic point. Now, Dominique Lapierre in her book â€Å" Five Past Midnight † brings the 100s of characters, struggles, and adventures together in an unforgettable narrative of love and hope.IntroductionUnion Carbide Corporation ( UCC ) was asked to construct a works for the industry of Sevin, a pesticide normally used throughout Asia. As portion of the trade, India ‘s authorities insisted that a important per centum of the investing semen from local stockholders. The authorities itself had a 22 % interest in the company ‘s subordinate, Union Carbide India Limited ( UCIL ) . The company built the works in Bhopal because of its cardinal location and entree to transport substructure. The specific site within the metropolis was zoned for light industrial and commercial usage, non for risky industry. The works was ab initio approved merely for preparation of pesticides from constituent chemicals, such as MIC imported from the parent company, in comparatively little measures. However, force per unit area from competition in the chemical industry led UCIL to implement â€Å" backward integrating † – the industry of natural stuffs and intermediate merchandises for preparation of the concluding merchandise within one installation. This was inherently a more sophisticated and risky procedure. In 1984, the works was fabricating Sevin at one one-fourth of its production capacity due to reduced demand for pesticides. Widespread harvest failures and dearth on the subcontinent in the 1980s led to increased liability and reduced capital for husbandmans to put in pesticides. Local directors were directed to shut the works and fix it for sale in July 1984 due to reduced profitableness. When no ready purchaser was found, UCIL made programs to level cardinal production units of the installation for cargo to another developing state. In the interim, the installation continued to run with safety equipment and processs far below the criterions found in its sister works in Institute, West Virginia. The local authorities was cognizant of safety jobs but was reticent to put heavy industrial safety and pollution control burdens on the fighting industry because it feared the economic effects of the loss of such a big employer. At 11.00 PM on December 2 1984, while most of the one million occupants of Bhopal slept, an operator at the works noticed a little leak of methyl isocyanate ( MIC ) gas and increasing force per unit area inside a storage armored combat vehicle. The vent-gas scrubber, a safety device interior decorator to neutralize toxic discharge from the MIC system, had been turned off three hebdomads prior. Apparently a faulty valve had allowed one ton of H2O for cleaning internal pipes to blend with 40 dozenss of MIC. A 30 ton infrigidation unit that usually served as a safety constituent to chill the MIC storage armored combat vehicle had been drained of its coolant for usage in another portion of the works. Pressure and heat from the vigorous exothermal reaction in the armored combat vehicle continued to construct. The gas flair safety system was out of action and had been for three months. At around 1.00 AM, December 3, loud rumble reverberated around the works as a safety valve gave manner di recting a plume of MIC gas into the early forenoon air. Within hours, the streets of Bhopal were littered with human cadavers and the carcases of American bisons, cattles, Canis familiariss and birds. An estimated 3,800 people died instantly, largely in the hapless slum settlement adjacent to the UCC works. Local infirmaries were shortly overwhelmed with the injured, a crisis farther compounded by a deficiency of cognition of precisely what gas was involved and what its effects were. It became one of the worst chemical catastrophes in history and the name Bhopal became synonymous with industrial calamity. Estimates of the figure of people killed in the first few yearss by the plume from the UCC works tally every bit high as 10,000, with 15,000 to 20,000 premature deceases reportedly happening in the subsequent two decennaries. The Indian authorities reported that more than half a million people were exposed to the gas. Several epidemiological surveies conducted shortly after the accident showed important morbidity and increased mortality in the open population. These informations are likely to under-represent the true extent of inauspicious wellness effects because many open persons left Bhopal instantly following the catastrophe ne'er to return and were hence lost to followup.AftermathImmediately after the catastrophe, UCC began efforts to disassociate itself from duty for the gas leak. Its chief maneuver was to switch blameworthiness to UCIL, saying the works was entirely built and operated by the Indian subordinate. It besides fabricated scenarios affecting sabotage by antecedently unknown Sikh extremist groups and dissatisfied employees but this theory was impugned by legion independent beginnings. The toxic plume had hardly cleared when, on December 7, the first multi-billion dollar case was filed by an American lawyer in a U.S. tribunal. This was the beginning of old ages of legal intrigues in which the ethical deductions of the calamity and its affect on Bhopal ‘s people were mostly ignored. In March 1985, the Indian authorities enacted the Bhopal Gas Leak Disaster Act as a manner of guaranting that claims originating from the accident would be dealt with quickly and equitably. The Act made the authorities the exclusive representative of the victims in legal proceedings both within and outside India. Finally all instances were taken out of the U.S. legal system under the opinion of the presiding American justice and placed wholly under Indian legal power much to the hurt of the injured parties. In a colony mediated by the Indian Supreme Court, UCC accepted moral duty and agreed to pay $ 470 million to the Indian authorities to be distributed to claimants as a full and concluding colony. The figure was partially based on the disputed claim that merely 3000 people died and 102,000 suffered lasting disablements. Upon denoting this colony, portions of UCC rose $ 2 per portion or 7 % in value. Had compensation in Bhopal been paid at the same rate that asbestosis victims where being awarded in US tribunals by defendant including UCC – which mined asbestos from 1963 to 1985 – the liability would hold been greater than the $ 10 billion the company was deserving and insured for in 1984. By the terminal of October 2003, harmonizing to the Bhopal Gas Tragedy Relief and Rehabilitation Department, compensation had been awarded to 554,895 people for hurts received and 15,310 subsisters of those killed. The mean sum to households of the dead was $ 2,200. At every bend, UCC has attempted to pull strings, obfuscate and withhold scientific information to the hurt of victims. Even to this day of the month, the company has non stated precisely what was in the toxic cloud that enveloped the metropolis on that December dark. When MIC is exposed to 200A ° heat, it forms debauched MIC that contains the more deathly H nitrile ( HCN ) . There was clear grounds that the storage armored combat vehicle temperature did make this degree in the catastrophe. The reddish colour of blood and entrails of some victims were characteristic of acute nitrile toxic condition. Furthermore, many responded good to disposal of Na thiosulfate, an effectual therapy for nitrile toxic condition but non MIC exposure. UCC ab initio recommended usage of Na thiosulfate but withdrew the statement subsequently motivating suggestions that it attempted to cover up grounds of HCN in the gas leak. The presence of HCN was smartly denied by UCC and was a point of speculation am ong research workers. As farther abuse, UCC discontinued operation at its Bhopal works following the catastrophe but failed to clean up the industrial site wholly. The works continues to leak several toxic chemicals and heavy metals that have found their manner into local aquifers. Perilously contaminated H2O has now been added to the bequest left by the company for the people of BhopalLESSONS LEARNEDThe events in Bhopal revealed that spread outing industrialisation in developing states without coincident development in safety ordinances could hold ruinous effects. The catastrophe demonstrated that apparently local jobs of industrial jeopardies and toxic taint are frequently tied to planetary market kineticss. UCC ‘s Sevin production works was built in Madhya Pradesh non to avoid environmental ordinances in the U.S. but to work the big and turning Indian pesticide market. However the mode in which the undertaking was executed suggests the being of a dual criterion for transnational corporations runi ng in developing states. Enforceable unvarying international operating ordinances for risky industries would hold provided a mechanism for significantly improved in safety in Bhopal. Even without enforcement, international criterions could supply norms for mensurating public presentation of single companies engaged in risky activities such as the industry of pesticides and other toxic chemicals in India. National authoritiess and international bureaus should concentrate on widely applicable techniques for corporate duty and accident bar as much in the underdeveloped universe context as in advanced industrial states. Specifically, bar should include hazard decrease in works location and design and safety statute law. Local authoritiess clearly can non let industrial installations to be situated within urban countries, irrespective of the development of land usage over clip. Industry and authorities need to convey proper fiscal support to local communities so they can supply medical and other necessary services to cut down morbidity, mortality and material loss in the instance of industrial accidents. Public wellness substructure was really weak in Bhopal in 1984. Tap H2O was available for merely a few hours a twenty-four hours and was of really hapless quality. With no working sewerage system, untreated human waste was dumped into two nearby lakes, one a beginning of imbibing H2O. The metropolis had four major infirmaries but there was a deficit of doctors and infirmary beds. There was besides no mass casualty exigency response system in topographic point in the metropolis. Existing public wellness substructure needs to be taken into history when risky industries choose sites for fabrication workss. Future direction of industrial development requires that appropriate resources be devoted to progress planning before any catastrophe occurs. Communities that do non possess substructure and proficient expertness to react adequately to such industrial accidents should non be chosen as sites for risky industry. Since 1984 Following the events of December 3 1984 environmental consciousness and activism in India increased significantly. The Environment Protection Act was passed in 1986, making the Ministry of Environment and Forests ( MoEF ) and beef uping India ‘s committedness to the environment. Under the new act, the MoEF was given overall duty for administrating and implementing environmental Torahs and policies. It established the importance of incorporating environmental schemes into all industrial development programs for the state. However, despite greater authorities committedness to protect public wellness, woods, and wildlife, policies geared to developing the state ‘s economic system have taken precedency in the last 20 old ages. India has undergone enormous economic growing in the two decennaries since the Bhopal catastrophe. Gross domestic merchandise ( GDP ) per capita has increased from $ 1,000 in 1984 to $ 2,900 in 2004 and it continues to turn at a rate of over 8 % per twelvemonth. Rapid industrial development has contributed greatly to economic growing but there has been important cost in environmental debasement and increased public wellness hazards. Since suspension attempts consume a big part of India ‘s GDP, MoEF faces an acclivitous conflict as it tries to carry through its authorization of cut downing industrial pollution. Heavy trust on coal-burning power workss and hapless enforcement of vehicle emanation Torahs have result from economic concerns taking precedency over environmental protection. With the industrial growing since 1984, there has been an addition in little graduated table industries ( SSIs ) that are clustered about major urban countries in India. There are by and large less rigorous regulations for the intervention of waste produced by SSIs due to less waste coevals within each single industry. This has allowed SSIs to dispose of untreated effluent into drainage systems that flow straight into rivers. New Delhi ‘s Yamuna River is exemplifying. Perilously high degrees of heavy metals such as lead, Co, Cd, chrome, Ni and Zn have been detected in this river which is a major supply of drinkable H2O to India ‘s capital therefore presenting a possible wellness hazard to the people populating at that place and countries downstream. Land pollution due to uncontrolled disposal of industrial solid and risky waste is besides a job throughout India. With rapid industrialisation, the coevals of industrial solid and risky waste has increased appreciably and the environmental impact is important. India relaxed its controls on foreign investing in order to submit to WTO regulations and thereby attract an increasing flow of capital. In the procedure, a figure of environmental ordinances are being rolled back as turning foreign investings continue to turn over in. The Indian experience is comparable to that of a figure of developing states that are sing the environmental impacts of structural accommodation. Exploitation and export of natural resources has accelerated on the subcontinent. Prohibitions against turn uping industrial installations in ecologically sensitive zones have been eliminated while preservation zones are being stripped of their position so that pesticide, cement and bauxite mines can be built. Heavy trust on coal-burning power workss and hapless enforcement of vehicle emanation Torahs are other effects of economic concerns taking precedency over environmental protection. In March 2001, occupants of Kodaikanal in southern India caught the Anglo-Dutch company, Unilever, red-handed when they discovered a garbage dump with toxic quicksilver laced waste from a thermometer mill run by the company ‘s Indian subordinate, Hindustan Lever. The 7.4 ton reserve of mercury-laden glass was found in lacerate tonss sloping onto the land in a bit metal pace located near a school. In the autumn of 2001, steel from the ruins of the World Trade Center was exported to India seemingly without first being tested for taint from asbestos and heavy metals present in the twin tower dust. Other illustrations of hapless environmental stewardship and economic considerations taking precedency over public wellness concerns abound. The Bhopal catastrophe could hold changed the nature of the chemical industry and caused a redirect examination of the necessity to bring forth such potentially harmful merchandises in the first topographic point. However the lessons of ague and chronic effects of exposure to pesticides and their precursors in Bhopal has non changed agricultural pattern forms. An estimated 3 million people per twelvemonth suffer the effects of pesticide poisoning with most exposure happening in the agricultural development universe. It is reported to be the cause of at least 22,000 deceases in India each twelvemonth. In the province of Kerala, important mortality and morbidity have been reported undermentioned exposure to Endosulfan, a toxic pesticide whose usage continued for 15 old ages after the events of Bhopal. Aggressive selling of asbestos continues in developing states as a consequence of limitations being placed on its usage in developed states due to the well-established nexus between asbestos merchandises and respiratory diseases. India has become a major consumer, utilizing around 100,000 dozenss of asbestos per twelvemonth, 80 % of which is imported with Canada being the largest overseas provider. Mining, production and usage of asbestos in India is really slackly regulated despite the wellness jeopardies. Reports have shown morbidity and mortality from asbestos related disease will go on in India without enforcement of a prohibition or significantly tighter controls. UCC has shrunk to one sixth of its size since the Bhopal catastrophe in an attempt to reconstitute and deprive itself. By making so, the company avoided a hostile coup d'etat, placed a important part of UCC ‘s assets out of legal range of the victims and gave its stockholder and top executives big net incomes. The company still operates under the ownership of Dow Chemicals and still provinces on its web site that the Bhopal catastrophe was â€Å" cause by calculated sabotage † . Some positive alterations were seen following the Bhopal catastrophe. The British chemical company, ICI, whose Indian subordinate manufactured pesticides, increased attending to wellness, safety and environmental issues following the events of December 1984. The subordinate now spends 30-40 % of their capital outgos on environmental-related undertakings. However, they still do non adhere to criterions every bit rigorous as their parent company in the UK. The US chemical giant DuPont learned its lesson of Bhopal in a different manner. The company attempted for a decennary to export a nylon works from Richmond, VA to Goa, India. In its early dialogues with the Indian authorities, DuPont had sought and won a singular clause in its investing understanding that absolved it from all liabilities in instance of an accident. But the people of Goa were non willing to assent while an of import ecological site was cleared for a heavy polluting industry. After about a decennary of protesting by Goa ‘s occupants, DuPont was forced to scurry programs at that place. Chennai was the following proposed site for the plastics works. The province authorities at that place made significantly greater demand on DuPont for grants on public wellness and environmental protection. Finally, these programs were besides aborted due to what the company called â€Å" fiscal concerns † . QUESTIONAIRE Name: Alkesh R Takpere Age: 43 Company Name: RCF Appellation: Chief Manager ( Technical services ) Which merchandises do you cover in? Fertilizers and other chemicals 1 ) Fertilizer Urea 2 ) Complex fertilisers ( NPK ) 3 ) Methanol 4 ) Sodium Nitrate 5 ) Ammonium hydrogen carbonate 6 ) Methylamines 7 ) Dimethyl Form amide 8 ) Dimethylacetamide Which is the most risky chemical and what is the injury caused due to it? Methanol is a risky chemical. It has severed effects on the organic structure such as terrible abdominal, leg, and back hurting. Sums of methyl alcohol can besides do Loss of vision and even sightlessness. Have your company faced any calamity with respects to gas escape? No, RCF has ne'er faced any gas escape jobs. During the start up and the shut down all the gases are arrested utilizing flairs. If yes, how did you cover with the state of affairs? We have upgraded ourselves with all the latest engineering. There are 22 workss in all and they are installed with DCS systems in all the workss. Bing established in 1968 we bit by bit modernized all the systems. We have computerized control systems which help us track all the activities around the fabricating units. The temperature degree of all the vass can be moderated via computing machine. Internalized LAN system connexions with the ammonium hydroxide workss help in maintaining a cheque on operation of the works, temperature and chemical degrees, MCS 1010 grade Celsius. Workplace proctors help us to take disciplinary actions via â€Å" Alarms † and â€Å" CCTV ‘s † which command the operators and the analysts. What are the ideal norms to be followed in a chemical fabrication company? There are two types of Norms followed by the RCF: Safety norms and environment norms. Safety norms: Training to all contract employees Time to clip wellness look into up Separate preparation given to the applied scientists Fire contending preparation Baseball gloves, goggles and places to cover with risky chemicals Welding shield for welding occupations Environment norms: Norms related to Sox, Nox, Ammonia, â€Å" PM2.5 † , CO etc Other stipulated norms given by CPCB ( Central Pollution Control Board ) and MPCB ( Maharashtra Pollution Control Board ) and RCF works manner below these norms. What safeguards are taken as a step of safety? Surveies done by allocated organic structures ISO 14000, ISO 9000 & A ; OSAS -18000 ( Certified ) Proper medical assistance handiness at the clip of accidents Due attention for worker life by availing the insurance Health look into up from clip to clip Workers with Phobia ‘s detected by the physician are non permitted to work Fire Fighting Training is given to the workers in the welding section Mock bore on Levels 1,2, & A ; 3 is conducted one time in a one-fourth for supervising safety Flat 1: Deals with gaseous emanations Flat 2: Deals with Fire Department Flat 3: Common group treatments are done in instance of major issues. Level 3 Mock drill is performed one time in a twelvemonth. BPCL & A ; HPCL are members with RCF who are taken into consideration at degree 3 Example: Heavy escape Did the company undergo any alterations after the Bhopal Gas Tragedy? RCF has set up the environment cell in 1978. 500 chromium. was spent for environment protection while puting up the cell. 4 ambient air quality monitoring subdivisions are set up around each works of RCF to supervise the gas emanations from the works. They function 24Ãâ€"7 ; to convey and capture informations every 15 proceedingss. Meteorological Department is set up in one of the workss to command the air pollution around RCF. Are all the employees in your company insured? There is a group insurance policy The contract workers are insured under ESI What is the function of the company in societal duty? Autonomic nervous system: The following enterprises have been taken by the company: aˆ? Farmer Education on farm inputs aˆ? Soil Testing of major and micro foods aˆ? Water/Irrigation direction aˆ? Plant Protection Measures aˆ? Training on station crop engineering & A ; selling aˆ? Field and Crop Demonstrations are other effectual agencies of leaving cognition to husbandmans. aˆ? Tie-up with M/s ITC e-choupal aˆ? The Company has 6 inactive and 4 nomadic soil-testing new waves. More than 60,000 dirt samples are tested every twelvemonth and recommendations on efficient usage of fertilisers are given through ‘Soil Health Cards ‘ . aˆ? 600 Krishi-melas conducted functioning about 3,00,000 husbandmans per twelvemonth aˆ? RCF has launched a dedicated web site for husbandmans â€Å" www.rcfkrushisamridhi.com † What are the assorted monitoring & A ; surveillance system adopted by the company for security intents? Autonomic nervous system: For security purposes the company follows assorted policies like: The ‘Fraud Prevention Policy of RCF-2010 ‘ has been framed to supply a system for sensing and bar of fraud, coverage of any fraud that is detected or suspected and just dealing of affairs refering to fraud. The policy will guarantee and supply for the followers: – 1. To guarantee that direction is cognizant of its duties for sensing and bar of fraud and for set uping processs for forestalling fraud and/or observing fraud when it occurs. 2. To supply a clear counsel to employees and others covering with RCF, prohibiting them from engagement in any deceitful activity and the action to be taken by them where they suspect any deceitful activity. 3. To carry on probes into deceitful activities. 4. To supply confidences that any and all suspected deceitful activity will be to the full investigated. This policy applies to any fraud, or suspected fraud, affecting employees of RCF ( all full clip, portion clip or employees appointed on adhoc / impermanent / contract footing, student nurses and trainees ) every bit good as representatives of sellers, providers, contractors, advisers, service suppliers or any outside bureau making any type of concern with RCF. The company besides employs 12 to 15 security guards in & A ; around the office premises. What is the back-up program of the company in instance of indecent accident or any exigency? Autonomic nervous system: There is handiness of ambulance at mill site Safety dismaies are available as a warning signal to move rapidly in instance of exigency Workers are provided with proper and maintained machineries What function does moralss play at RCF? We make certain that air pollution Act, H2O pollution act and noise pollution act are followed purely. In MOU with authorities of India we guarantee that are 2 adult male yearss per employee for preparation. What step has RCF taken apart from the authorities norms? Alternatively of N2O, RCF uses DN2O acid accelerator which has the potency of consuming pollution by 300 times. We besides use selective catalytic reactor to breathe colourless exhausts alternatively of brown exhausts as earlier. Interpretation & A ; Analysis of the Interview RCF produces fertilisers and other risky chemicals of the classs:15-15-15 & A ; 20-20-0 RCF being one of the largest chemical fertilizing workss takes extreme safeguards and applies rigorous pattern of safety steps. They are really peculiar about the safety and take heavy steps for the same. They give equal preparation to all the workers every bit good as the contract employees. They are one measure in front in using the safety norms. There have no incident taken topographic point in RCF with regard to gas escape or other such catastrophe. They are really advanced and have modernized all the workss since 1968.They usage computerised monitoring system to look into the operation of every works which is reviewed in every 15 minutes.There are 22 workss and a works is shut down one time a twelvemonth for one-year care either in May or October for a maximal period of 20 yearss one works at a time.They have spent around 500 crores for developing the environment cell therefore lending to the protection of environment. They are besides really peculiar about the wellness of every worker. Besides after the Bhopal Gas Tragedy, the authorities norms have become really stringent.Thus, the whole interview gave us a thought that RCF believes in â€Å" Better Safe than Sorry † Q. Describe the systematic mistakes that led to the catastrophe in December 1984? These were the above factors that contributes to the Bhopal Gas Tragedy in 1984. A Production: The usage of risky chemicals like ( MIC ) alternatively of less unsafe onesA.Care: Storing these chemicals in big armored combat vehicles alternatively of over 200 steel drums.A Possible eating stuff in pipelinesA A Poor care after the works ceased production in the early 1980sA SECURITY & A ; SAFETY: Failure of several safety systems ( due to hapless care and ordinances ) .A Safety systems being switched off to salvage money-including the MIC armored combat vehicle infrigidation system which entirely would hold prevented the catastrophe. Government: The job was made worse by the works ‘s location near a dumbly populated country, non-existent calamity programs and defects in wellness attention and socio-economic rehabilitation. Analysis shows that the parties responsible for the magnitude of the catastrophe are the two proprietors, Union Carbide Corporation and the Government of India, and to some extent, the Government of Madhya Pradesh. Finance: Supplying less rewards & A ; no publicities to extremely skilled workers which made them to exchange the administration. Training: Coercing the workers to utilize English manuals even after cognizing they are non familiar with the linguistic communication. Q. Find out trigger points that a uninterrupted procedure fabrication works covering with risky stuffs need to watch out for? A uninterrupted procedure fabrication works have to watch out on following points: Chemical degrees of: Night Sox Ammonia $ other risky Chemicals Temperature degrees of the Vessels After Bhopal Gas Tragedy, all the chemical fabrication companies have started holding hart proctors in every subdivision as a safeguard step. Wherever these risky chemicals are produced, stored, used or handled, a proper and effectual wellness direction programme should be implemented so as to protect the involvement and safeguard the safety and wellness of people who are exposed to such stuffs. Policies and scheme – the duty of the direction sing the safety of employees and the usage of the chemicals should be stated in the policy statement. To give consequence to the policy, the direction must border a broad scheme on pull offing the risky chemicals. Register of chemicals – these should incorporate the information sing the location and the stock list of the chemicals. Besides it should advert the figure of people exposed to those risky chemicals. Risk appraisal and command – 1 ) designation of the safety and the wellness risky events, 2 ) Frequency of the exposure to the chemicals and likeliness of happening of the events and its development excessively. If the determination shows that the hazard is excessively high and non acceptable than preventative steps should be taken every bit shortly as possible. Safety work processs – at any point where and when this chemicals are used in managing there should be a written process for the start up, everyday operation, shut down and care work. It besides include the usage of personal protective equipments when necessary and besides other safeguards to be taken. Storage of chemicals – a storage system is established based on the nature of the chemical, mutual exclusiveness, measure and environmental conditions. So the layout of the storage design should take into the consideration like the statutory demand, material safety informations and besides other national and international criterions to be followed. Personal protection equipment include inhalators, safety spectacless, field shields overall, aprons and baseball mitts. Workplace supervising – it reveals which workers, country of the workplace and nearby locality of the works will be most affected if degree of the airborne taint additions. A regular medical examination by a competent individual should be carried out and besides consequence of the monitoring should be right evaluated and decently recorded. Emergency planning responses and first assistance procedures – its needed to get by up with chemical acciidents such as fires, detonations, spills, or leaks of risky stuffs. Emergency processs should be established so that the beginning of release should be decently rectified and the country of taint could be decently contained. The first assistance programme will guarantee that commissariats for exigency intervention of victims of chemical toxic condition or inordinate exposure to toxic chemicals are met. Information and preparation – employees who handle chemicals or may be affected by them should be informed of the hazard potency of these chemicals and the processs for safe handling, minimisation of exposure. A preparation programme should be instituted to guarantee that the safe handling process are both known and understood by all concerned. Information on risky chemicals and safe handling processs should be disseminated on a regular basis to employees involved via group and single preparation, informations sheets and other AIDSs. Programme reappraisal and audit – the direction should carry on an one-year reappraisal of its risky stuff, direction programmed to guarantee that it is relevant and up-to-date. The programme should be subjected to regular audits to guarantee that it has been implemented efficaciously. The direction should implement the recommendations of the reappraisal and the audit to better and heighten the programme.Acts and regulations sing the chemical industriesEnvironment direction The air bar and control of pollution act, 1981amended 1987 The H2O bar and control of pollution act, 1974 amended 1988 The environment protection act 1986 amended 1991 Hazardeous wastes ( direction and handling regulation ) , 1986 amended 2004 Ozone depleting substances ( ordinance and control ) regulations, 2000 Batteries ( direction and managing ) regulations 2001 Chemical safety and exigency direction Industry storage and import of hazardeous chemical regulations 1989 amended 2000 Chemical accidents ( exigency planning and response ) regulation, 1996 Public lialibity insurance act, 1991 amended 1998 Specific chemical category/container The chemical carbide rules,1987 The explosives act, 1988 The gas cylinders regulations 2004 The insect powders act,1988 The fertilizer control order act, 1985 The crude oil act, 1934 Other relevant to chemical direction Factories act, 1948 The moter vehicals act, 1988 The mines act 1952 The national catastrophe direction act, 2005 Chemical Rules in India: BackgroundPrime DriversAâ„ ¢ Bhopal Gas Disaster, 1984 Aâ„ ¢ Environment ( Protection ) Act, 1986 Aâ„ ¢ Multilateral Environmental Agreements ( MEAs ) Aâ„ ¢ Responsible Care ; OSHAS 18001Aims– Prevention of major accidents – Restricting the effects on adult male & A ; environment – Safety, control steps and coordination amongst bureaus. Chemical Rules in India Background: Industrial Activities Covered in the ordinances: Production, storages, usage and import of the specified risky chemicals. Chemical and petrochemical substances holding risky ( i.e. flammable, explosive, caustic, toxic ) belongingss. Storages of risky chemicals non associated with procedures. Industry, Storage and Import of Hazardous Chemical Rules: Requirements in instance of Low Level Chemicals Identify jeopardies associated with industrial activity and take equal stairss for bar and control Provide relevant information to individuals apt to be affected by a major accident Develop information in the signifier of a safety informations sheets Industry, Storage and Import of Hazardous Chemical Rules: Requirements in instance of the Medium & A ; High degree chemicals & A ; Storages off from Plant. Aâ„ ¢Submit written study sing â€Å" Notification of site † at least three months before and get downing any activity utilizing risky stuffs Aâ„ ¢Submit â€Å" Safety Report † at least 3 months before get downing activity Industry, Storage and Import of Hazardous Chemical Rules: Requirements in instance of the Medium & A ; High degree chemicals & A ; Storages off from Plant ( Contd.. ) : Aâ„ ¢ Submit an up-to-date safety study at least 90 yearss before doing any alteration Aâ„ ¢ New and bing industrial activities to transport out safety auditand submit study within 30 yearss Aâ„ ¢ Submit a safety audit update study once a twelvemonth and send oning a transcript within 30 yearss Aâ„ ¢ Prepare up-to-date on site exigency program before get downing a new industrial activity affecting specified chemicals. Industry, Storage and Import of Hazardous Chemical Rules: Requirements in instance of the Medium & A ; High degree chemicals & A ; Storages off from Plant ( Contd.. ) : Aâ„ ¢Conduct a mock drill of exigency program every six months and subject a study Aâ„ ¢Maintain records of imports of risky chemicals and to supply information to the concerned Authority Ensure the transit of risky chemicals as per the proviso of the Motor Vehicles Act, 1988. Chemical Accidents ( Emergency Planning, Preparedness and Response ) Rules:Aâ„ ¢ Central Crisis Group– Vertex organic structure to cover with major chemical accidents and to supply adept counsel for managing major chemical accidents – Continuously monitor the station accident state of affairs from major accidents, suggest steps for barAâ„ ¢ State Crisis Group– Vertex organic structure in the province to cover with major chemical accidents and supply adept counsel – Reappraisal all territory off-site exigency programs in the province and study to cardinal Crisis Group Loopholes in Indian ordinances Buffer stock jobs To put up universe category capacity works. Government should in audience with industry should develop a policy for allotment of buffer stock to outdo suitable merchandises. Government should setup support financess and supply inducements. Chemical bunchs: There is a demand to organize bunchs with proviso of common substructure installations to turn to the restraints of common wastewater intervention, conveyance linkages, including roads, power supply, H2O installations. Consolidation of little capacities: Government will make consciousness about benefits of capacity consolidation amongst SMEs. Wherever possible, authorities will back up consolidation of smaller capacities and constitution of chemical bunchs by switching downstream capacities near to female parent workss. Government may see to supply portion fiscal aid for any such resettlement. Forte chemicals as a focal point country Provding fund for Technology up-gradation for chemicals Establish chemical sector council for invention Sign international coaction understandings with other advanced states in this sector Promotional Issues: – National Awards for Technology Innovation- A strategy of national awards for engineering invention in assorted Fieldss, such as dyes, pesticides, chlor bases, etc. , is to be formulated. Under this strategy, the Government would commit awards for outstanding parts made in engineering inventions. The choice for awards would be made by a Committee of high individuals. Industrial Trade Fairs and Exhibitions- The Government would actively ease and back up the selling and organisation of major exhibitions and events in order to supply a platform to the Indian chemical industries to demo instance their strengths. Market Development- The Government would research new avenues of export of chemical from India to Latin American, African and Middle East states through our embassies and missions abroad.DecisionThe calamity was caused due to synergy of really worst American an Indian civilizations. The safety processs were minimal and neither the proprietors nor the local direction seemed to take necessary safeguards. The fact is the direction was non really prepared for such an inauspicious state of affairs. No prompt action was taken by local governments. Our legal system failed miserably, which needs to be changed every bit shortly as possible for the safety of people and improvement of state. we need to see assorted international pacts to give justness to people suffered in such a sort of calamity. The MNC ‘s operating in India must hold to the status of making concern that they will subject to the legal power of Indian tribunals both civil and condemnable. They must be responsible for the act of their subordinates in the host state and non disinherit them like cowards. The effort by the top direction of the Union Carbide USA to switch all the incrimination of Bhopal Gas Tragedy out to the direction of its Indian subdivision is the act of cowardiness.Notice should besides be taken into consideration that even the authorities of Madhya Pradesh was every bit responsible for the calamity that had taken topographic point. It was the administrative responsibility of the province authorities to play its regulative and supervisory function with most earnestness.

New Jersey Institute of Technology Essay

In this 21st century world, the intellectual society plays an important role for communicating and sharing the information. The power of society helps us to collect data which acts as a bridge to our success and advancement in this world. The generosity of teachers, classmates and friends gave me an insight of NJIT. My passion to pursue my dreams forced me to apply for the NJIT. Ever since my childhood years, my interest in computer systems and business both had put me in a dilemma. With the help of my research, I came forward to NJIT which offers degree in computing and business. My passion would be illuminated with the admission in NJIT. The art learning environment at NJIT is a perfect place which can give me the most comprehensive learning experience possible. The diversified climate will help me communicate and indulge in activities of different culture and ethnicity and travel around the globe with ease and knowledge of different countries. Coming from a middle class family it is very essential for the transportation to be less expensive and comfortable. It is another key point which brought me here to apply for the NJIT. The teachings of the brilliant professors of the NJIT and the advanced technology will provide me a great learning experience and expand my intelligence and ideas about this 21st century world. Admission to the NJIT will be one step further towards the path of my dream. The future is controlled by the step taken by an individual in the present. The information provided to me by the teachers, friends, internet and adding me to the list of the students of NJIT will enrich my experience that will help me to grow into well rounded and a successful person.

The Escape – Creative Writing

I couldn't breathe. I could feel a large weight on top of me but when I looked there was nothing there. It was getting heavier and heavier. I tried to scream but every time that I tried I felt a shooting pain in my chest. All that I could do was wait and pray. I thought that it was unlikely that I would be found and I kept going over what had happened and couldn't understand how a life so perfect could go so wrong as easily as it had. It wasn't right. I looked down and released a ear splitting scream†¦ The previous month I had just been a normal teenager, going to school and going shopping at the weekend. Then it all changed. I came home from school to find that a large wagon was parked in front of our house and a man was carrying out our belongings. I saw my TV, stereo and Game cube being carried out of the front door by two large men. At first I thought that we were being robbed but then I saw my mum and dad appear at the front door. My mum was in floods of tears and my dad was stood with another man and signing papers. It never occurred to me what was happening. I ran across the garden and threw my arms around my mum. Although I didn't know what was going on I started to cry. I thought that I should try to be brave as my mum was so upset but it was the only time that I had ever seen her cry. I knew that something must be seriously wrong. I released her gently from my arms and gently asked her what was happening and who the men were. She said that my dad would explain everything when he had signed the papers. It was about five minutes, but seemed like a lifetime, before my dad could come and explain what we were going to do next. As my dad started to talk I became speechless. How could this happen? We hadn't done anything wrong yet we were the ones that were being punished. I couldn't take in what was being explained to me. It was so unfair that because my dad had done the right thing we were going to have to move out of our house and leave our life that my parents had built up for me. What had happened was that my dad had been involved in a robbery at work, the men had been captured but my dad had been asked to give evidence in court in order to get them put in prison. My dad had done this willingly but the thing that he had not realised was that the men who he had helped to send to prison were part of a large gang who were very violent. The other gang members were now out for revenge, with my dad. He had been receiving silent phone calls; evil text messages and he had even been sent death threats through the post. But what had happened the previous day was too much for anyone to cope with. Someone had burst into his office to try to attack him. It could have all gone horribly wrong for my dad if it hadn't been for a meeting being called at the last minute and him leaving his office to join it. I felt awful, it had been the previous day that I had been moaning because I wasn't allowed to go out with my friends. I could now understand that they had done it for my safety and the same men that had wanted to kill my dad could have killed me. I hadn't thought at any point in my life that I would have to be careful where I go and who I go with for the risk of my life. It all seemed so unreal. I had watched TV programmes and horror films about things like this happening but I never thought about what it must be like for people to be put in this situation. I felt disappointed in myself because I remembered when I was at a sleepover and I had joked that this sort of thing would never happen and that if it did the person who was on the run must have done something wrong. Even when I had this explained to me I didn't expect to hear what they told me next. We were being put in the ‘Witness Protection Programme'. I didn't fully understand what this meant. I thought that all it meant was that we had to move away from our home in order to get away from the people that were chasing us. As my parents continued to talk I realised that it meant that we were going to get a new identity and that we were not allowed to tell anyone what we were going to do. That was the hardest thing that I had to cope with. I said bye to my friends when I left school that day but it never entered my head that it was the last thing that I would be saying to them. I had always been popular at school and I couldn't understand why something like this would happen to me. Why couldn't it happen to Laura and her family? No one liked her and she didn't have any friends so there wouldn't be anyone who would miss her. I knew that it was a horrible thing to think but I couldn't help myself. What would my friends think if I didn't say anything before I left? I pleaded with my mum to let me phone them, I even said that one would be enough and that they could pass on the message to the others. This wasn't going to happen no matter how much I pleaded. They explained that it was for my safety. If I had told my best friend and she said something to my other friends, someone could overhear what she was saying and this problem could start over again. I did understand what they were saying but it seemed so undeserved. After we had the conversation I decided that I would have one last look inside the house. I was really surprised. The house still had the wallpaper and the carpets but the rest of the house was so bare. I climbed the stairs to where my bedroom was. It was weird knowing that it was the last time that I would be in my room again. It still looked like my room with the carpets and the poster but everything else was bare. I felt a tear fall down my face. I was trying to be strong but there was nothing that I could do, I just couldn't stop the tears from continually falling. I slowly walked down the stairs and quietly sat in the car. The large wagon started to drive off down the street and I knew then that it was the end of what I knew as my life. As my parents got into the car a policewoman came to sit in the back. It all felt so strange and I couldn't take the chance of looking behind me because I didn't know how I would react. When we turned the corner onto the main road my phone started to bleep to tell me that I had a message so I reached into my bag to get it out. It was no sooner that I had the mobile in my hand that the policewoman snatched it off me. She was sympathetic with me but she said that it would be best if I didn't read what it said because it may upset me to know that I was unable to respond to whatever was said. As we pulled onto the motorway it struck me that I did not know where we were going. I had been so wrapped up in my thoughts that we could have been going abroad and I wouldn't have known. I asked my dad but he said that he would tell me when we had arrived. It seemed to me as if I was being kept in the dark about everything that was going on. Did my parents not realise how much this was affecting me? My whole world was being turned upside down and they wouldn't tell me anything about what was happening. It wasn't as though I wouldn't understand; I was a teenager so why wouldn't they trust me. I didn't have any way that I could contact anyone so I couldn't put us in any danger from these people who were chasing us. We slowed down and I noticed a sign that was in welsh and as soon as I saw it I knew where my parents were taking me. We had been on holiday here the previous year and my parents had expressed how much they loved it her. I was really angry now. They were messing up my whole life and they were making me stay in this place. They knew how much I hated it because of how much there was to do. There were fields all around, no shops and no one who was near my age. I couldn't see how I was going to cope in a place like this. My life would revolve around school because there was nothing else to do. If we had to move why couldn't we move to a large town like London or Birmingham? This was going to be my worst nightmare, nothing to do but walk up hills and go to school. I had never realised how great my life was before. It makes me understand how true the saying ‘you never appreciate what you have until its gone' is. The amount of times my parents had said this I hadn't really understood it, I just assumed that if you lost something you would be able to get used to your life without it. I would never get used to this. We drove into the village and there was nobody about even though it was a Friday night. There were always people about when you wanted to go out. I hadn't even seen one person here. We pulled up in front of this tiny cottage. They couldn't seriously think that this was big enough for three people but when I looked round it seemed to be one of the biggest cottages in the area. I hesitantly walked through the front door to find that it seemed bigger on the inside than it looked from the outside. I knew that there was nothing that I could do now to change their mind so I returned outside and took one of the suitcases out of the boot of the car. As I turned around I noticed that there was a boy and a girl walking towards me. They seemed friendly and they looked about my age. I said hello and introduced myself. It seemed weird when I had to introduce myself by a different name. They didn't seem to notice the uneasy tone in my voice because they both introduced themselves to me. They said that they both lived down the road and that they went to the school that I would be going to. I told them that I had to take my things inside but I would hopefully see them later. They said bye and walked off. Things looked much better than I had originally thought that it could be. I slowly got used to living in a quiet village and by the end of the second week I had lots of new friends and I had told then why I had moved here-The made up version obviously. Everyone seemed nice but because it was so secluded there was only six people in my class. It was strange to begin with and I would go home upset because of how few people there are but after I thought about it I realised that it was much better for my education. It was as though I was having one to one tuition, which meant that I was learning much more than I did at my previous school. I still missed all my friends and in a strange way some of the teachers. After we had been at our new home for a month things started to go wrong for us. Someone had found out my mums new mobile number and she was getting prank phone calls and silent phone calls. We notified the police but they assumed that it was my fault and that I had been in contact with someone from my old school. Nobody believed me when I said that I hadn't done anything that I wasn't supposed to do and I was kept off school to be questioned and to ‘learn a lesson'. I hadn't realised that it was so serious if I had spoke to someone from my old school. I hadn't and that was what upset me, no one believed me. I stormed out of the house my eyes full of tears and a lump in my throat†¦ †¦ My scream rang through the dark lane and my chest hurt even more. I couldn't believe what I was seeing. My white T-shirt had turned red with the blood that was pouring out of my chest. I tried to think what had happened to me. I didn't know how long I had been here for. I didn't know how much longer I would be here. I heard a car engine in the distance. I tried to move but I found that no matter how hard I tried my legs would not move. I couldn't believe that I was going to be rescued but my luck changed. The car turned down a small lane. If only I had waited with my parents I wouldn't have been in this situation. Why didn't I wait at home and try to explain further? I didn't know what to do. I had no way of phoning home and I didn't know where I was. In the very far distance I saw a small yellow dot that was becoming larger with every second. I realised that it was someone on a bike. I wanted to scream for help but each time I tried there was only a small noise that escaped. I could only wait and hope that the bike wouldn't turn. It was coming straight towards me. My eyes closed and everything went dark. As I opened my eyes I could hear lots of noise and see lots of people hurrying around me. I was in a total daze. I could hear lots of people saying my name and asking if I could hear them. I could, I just couldn't respond. It was as though I was watching these people with someone else and there was nothing that I could do. I felt someone grab hold of my hand so I squeezed the hand as much as I could. When I had done this I heard the reassuring voice of my mum. It was saying â€Å"Everything will be okay. I wont let anything happen to you ever again. There is no-one that can harm you now. † I believed every word that she was saying to me. I knew that I would be okay from now on.

Security Automation in oil and gas company Assignment

Security Automation in oil and gas company - Assignment Example In 2002 the National Research Council also emphasized the importance of research for systems that can guarantee security in the oil and gas industry (National Research Council 2002). This study would focus on the Security Automation systems used in the oil and gas industry, as these systems have been found to have a critical role in increasing security in the industry’s firms. I have been motivated to do research on this topic mostly because of the following reason: the security problems reported in oil and gas companies are many; the firms producing SA systems have tried to develop products that are effective in controlling the industry’s security risks. However, so far, the limitation of these risks has not been secured. I believe that this study could help the industry’s firms to locate effective security tools. Also, the study could help me to increase my knowledge on the needs and challenges of the firms operating in the oil and gas industry. My studies, so far, are related to computing; my involvement in a research project related to the practical use of computing systems would help me to become more competent in managing these systems in different operational environments. The topic of this study focus on a ‘researchable problem’ and not to a ‘personal problem’ as this view is based on the following facts: a) the security threats for the firms of oil and gas industry are many, b) most of these threats cannot be appropriately controlled due to the failures reported in the security systems used in the industry’s firms and c) the importance of this problem has been highlighted by organizations, as explained in the first section of this proposal, but also by academic researchers. In other words, the potential involvement of SA systems in the oil and gas industry is an issue related to the daily operations of all the industry’s firms; it is not an issue that affects an individual at personal level. The ‘Scientific method’ of research is

Service marketing Essay Example | Topics and Well Written Essays - 3500 words

Service marketing - Essay Example People factor in the service encounter gains an even more significant position. Thus a company can move from a position of stability to one of a complete unstable stance as it acquires different means of gathering the market and its driving factors that come along with it. The firm has to change its position with the changing times otherwise it will literally vanish away from its competitors and more so the customers, for which it actually exists. It must bring about certain efforts which are geared up to make it sound, look and eventually feel different from the rest of the lot and in the long run, have a selling proposition in it and in its products that help it in winning the customers time and time again. For getting on to this track of success and achievement, it is significant to understand that having the most sought after employees and workers in the market is necessary since they will give the most productivity in the toughest times possible. (Varey, 2001) Within an organization, the current needs in the training regimes require the employees to get themselves acquainted with the ever changing role of Information Technology and the like within the business quarters as well as learn for their own betterment the different mechanisms through which they can make use of the business processes and management activities in a steady and quick manner. This means that they must align themselves with the advanced technological applications and that too in a quick way because the corporate world of present times is on the move. Thus the training needs are very much required within any organization since the same would ensure that all the employees understand what they are doing and there are as such no hiccups in the office place so to speak. (Cappelli, 1999) More than anything else, the workers must know what the end

Relationship of poetry and music in Verklarte Nacht(1899) by Arnold Essay

Relationship of poetry and music in Verklarte Nacht(1899) by Arnold Schoenberg - Essay Example A string sextet in classical music is a poem written for six string instruments. A group of six musicians play it on their instruments. Generally, string sextets require an assemblage of two violins, two violas, and two cellos. The tradition of composing for string sextet starts from Op. 23 of Luigi Boccherini, written in 1776. Other famous string sextets include the Op. 18 and Op. 36 of Johannes Brahms, the Op. 48 of Antonà ­n Dvořà ¡k, the Souvenir de Florence Op. 70 of Pyotr Ilyich Tchaikovsky, and the Fantasy for String Sextet Op.3 of John Caughman. (String Sextet The Wikipedia) Schoenberg’s translation of Dehmel’s poem is very deft. It is a powerful presentation of a man and woman walking on the moonlit night in the dark forest, sharing a secret of her with her lover that she is pregnant by a stranger. The composition is in five sections. It starts with a feeling of sadness in the woman because of the confession, the man’s reflection on the guilty feeling in the woman, and his agreeing by forgiving the woman of the guilt: O sieh, wie klar das Weltall schimmert! Es ist ein Glanz um Alles her (see how brightly the universe gleams! There is a radiance on everything). Coming back to Schoenberg’s poem, he was first a composer, anything afterwards. Music in the poem comes from the twelve tone technique. His Verklarte Nacht bears the impact of Johannes Brahms, Richard Wagner, and Gustav Mahler – the German Romanticists.It is evident from his use of chromaticism and separation of phrases from measure boundaries, a Brahms impact. Lyricism permeates throughout the composition, which is an indication of his atonal attempts in future compositions.

How does the Bible describe sin ( Hamartiology) Essay

How does the Bible describe sin ( Hamartiology) - Essay Example In this paper the author analyses a part of systematic theology, Hamartiology, as the official ‘Doctrine of Sin’ and tends to explicate the meaning, denotation and consequences of sin. Hamartiology has been a controversial subject amongst experts, some believe in the original sin point of view which was given to us by Apostle Paul, whereas some such argue that humans were either not at all affected by the fall of man, another segment of Hamartiology also discusses that whether humans were or were not affected by the fall of man is irrelevant, but the human race is sinful by nature because of the devil. Except for the concept of original sin, the Hamartiology section in theology also deals with other types of sin, and exactly describes what God actually means when he mentions sin in the great book. Numerous excerpts from the testaments have been taken to express the Bible’s outlook towards sin, which in abstract point towards two meanings; the first being transgres sion and the second to miss or overlook the mark. Within this essay sin, its origination, and its nature have also been discussed thoroughly. A major section of Hamartiology deals with the comprehension of ‘original sin’, which states that, us humans being descendants of Adam and Eve are not what God actually crafted as most Christians believe. Within the bible, numerous words are used which are synonymic to sin, some of the terms are unrighteousness, transgression, against the will of god, defiling god, non-belief in god, and of course trespassing.

Significance of the Awareness of the Issue of Racism Essay

Significance of the Awareness of the Issue of Racism - Essay Example Considering the notion that had races been socially constructed, then racism would have guaranteed to be a derivative of race and the resultant from social experiences as well. Racism is defined as a belief whereby it is considered as being higher for one race as compared to the other ones. Racism is a subject that shakes the basis of the world population as it sparks off controversies left, right and center. People usually do not speak highly of this subject and would better like to be disassociated with it rather than the other way around. (Kolchin, 2003) There are two distinct schools of thought when one thinks of the racism subject. These align themselves with the question of racism in America as well as its rationales. (Weinberg, 1996) The social psychologists and the sociological theorists are the two broad categories. The scapegoat theory argues that in times gone by, members of the dominant group in the United States have protected a number of different frustrations in their desire to achieve social as well as financial success and also to find expression for these aggravations in the form of anger towards other racial groups. On the other hand, the authoritarian theory is more or less typified by a propensity to rigidly characterize people. The sociological theories focus more on the institutional role played by racism itself. Therefore it would not be wrong here to state that racism appears to be a mixture of the scapegoat, authoritarian as well as the sociological theories surrounding it. While a number of people without hum an intervention characterize the people into groups, they also have the capacity to turn these groups into a series of aggression activities. However, the reason from this may be the lack of involvement connected with the people hailed in a category or a class of their own that is known as the groups other than the one that can be classified in the true sense of the word.

Real Estate Law Week 1 Ind wrk Research Paper Example | Topics and Well Written Essays - 250 words

Real Estate Law Week 1 Ind wrk - Research Paper Example This is because, unlike personal property which is essentially, movable items which are not part of the land, real property refers to land and the things that are permanently affixed to that land. In this regard, notice that even if you should intend to sell the land upon which the house rests, neither will unseat the house from the land, nor can you sell the house minus the land. In another wavelength, it is imperative that you determine the type of real property ownership your house will be under. There is life estate where the right to possess, access and use this house will be limited to the proprietor’s (the Daryl’s) lifetime. In this case, the Darryls may give or sell away the property, later. The family can also resort to free simple which is outright ownership. There is also future interest where the family can seek the right to won the house sometime in future. The Darryls may also consider contingent interest or lienholder where ownership is comes into existence only where specific conditions are fulfilled, or where the Darryls as the holder of a mortgage, judgment lien, deed of trust or mechanic’s lien on real estate take ownership interest in the real property, respectively (Elias,

Second Order Crossover Loudspeaker Lab Report Example | Topics and Well Written Essays - 2250 words

Second Order Crossover Loudspeaker - Lab Report Example Crossovers works on the principle of dividing the audio single into several frequency parts that are transmitted to respective speakers designed to manipulate the respective frequencies. Audio cross-overs are widely used in electronics applications. We use multiple drivers or speakers in our sound systems as mostly an individual driver is not capable enough to cover and manipulate every frequency range present in sound so separate drivers are used for separate frequency ranges. What actually a cross-over circuit does is that it splits the input frequency into parts on the basis of low and high value and send it to the respective driver that will forward the signal frequency as a whole to the output load that is the speaker. Two same resistance value speakers can be positioned in a parallel setting because of cross-over circuit. The resistance value speakers that are positioned in a parallel setting can be of two sorts, higher one and the lower one. Because of this parallel setting, an amplifier can be there with a single-valued resistance. Two varying drive units having varied efficiency values can be matched with one another with the support of cross-over circuits. With this grouping, the outcome in terms of frequency responsiveness by the drive units is not huge. The cross-over circuit permits either woofer or tweeter to equal response to the frequency due to which, the compound rejoinder is soft and smooth as compared to the unstrained curves of woofers or tweeters. We can make chunks of larger frequency range into minor portions to create standardized sounds.

Anger looking at different articles and compare and contrast Essay

Anger looking at different articles and compare and contrast - Essay Example But in this modern age and with the advancement of science, experts are viewing anger in a different perspective and are trying to understand the significance and impact it has on physical and mental health of an individual. In Jane E. Bhody’s account on â€Å"Venting anger may do more harm than good† (New York Times, March 8th, 1983) she speaks of a number of modern treatment techniques by different experts. One such, was a controversial book authored by social psychologist Dr. Carol Tavris called â€Å"Anger: The Misunderstood Emotion† (Simon and Shuster) According to her, anger is more destructive when it is expressed than when it is suppressed. But this view tends to limit the role of venting ones anger, than what is popularly practiced today. Research carried out has built a growing body of evidence that proves that though venting anger may reduce some forms of illness, it may actually enhance or contribute to others. The psychologist states that â€Å"People who are most prone to give vent to their rage, get angrier not less angry†. (Dr. Carol Tavris) The example she gives us is marital arguments where one person’s anger triggers or provokes its opponent to respond in a similar fashion. According to psychoanalyst Dr. Leo Maddow’s â€Å"get-the-anger-out† and â€Å"be honest with each other† can be quite destructive for the very fact that there is a face to face out burst of conflicting emotions. This can be disastrous especially in big companies, if workers are going to confront each other with anger; the healthy and peaceful atmosphere of the company is put on the line. Another view by a New York Psychiatrist Dr. Willard Gaylin, describes that the ventilation of anger is â€Å"a form of public littering†. (Dr. Willard Gaylin) He believes that though â€Å"happiness is held up as the main goal of life† (Gaylin) yet people alienate themselves from it. He adheres this to the technological

Hounds of Baskerville - Main Events Essay Example for Free

Hounds of Baskerville Main Events Essay Sir Charles Baskerville is found dead in the alley near his home, Baskerville Hall. Sherlock Holmes and Dr. John Watson are asked by a family friend to investigate furthur. * Sir Henry, the new heir to the family inheritance, arrives from Canada to move into Baskerville Hall. However, strange things start happening. He receives a letter telling him to keep away from the moor and two of his boots go missing (a new black one, and an old brown one). They also discover that a mysterious bearded man has been following them in a cab. Watson is asked to travel with Sir Henry to Baskerville Hall for protection. as Holmes cannot accompany him himself at the moment. * Watson meets the Barrymores and Mr. Stapleton near the Grimpen Mire, and learns about a dangerous prisoner (Seldon) that has escaped from Princetown and is currently hiding in the area. Miss Stapleton, Mr. Stapleton’s sister, mistakens Watson for Sir Henry and warns him to go back to London. * Sir Henry falls in love with Miss Stapleton and proposes marriage. Her brother reacts furiously and rudely. Watson later discovers that Miss Stapleton is actually Mr. Stapleton’s wife! * Watson finds out that the escaped criminal is Mrs Barrymore’s brother. * Barrymore reveals that on the night of his death, Sir Charles was going to meet Laura Lyons, in order to help her start a buisness. Laura Lyon explains that she never got to meet Sir Charles. * Watson inspects the huts around the moor and runs into Holmes, who has been investigating undercover. The two of them find Selden’s dead body, dressed in Sir Henry’s clothes. * While dining, Holmes observes that the face/painting of Sir Hugo Baskerville is extremely similar to the face of someone else. Realizing the cuplrit behind all this mayhem, Holmes comes up with a plan. * The group waits outside of the culprit’s home. Sir Henry (unknowingly dining with the culprit) is attacked by a huge hound. Luckily, the hound is shot down, but the culprit is no where to be seen. They look for him the next day, unsuccessfully, as they find him dead.

Optimizing Cash Management Model With Computer Intelligence

Optimizing Cash Management Model With Computer Intelligence Alli  and M.M. Ramya Abstract In today’s technical era, the financial organizations have great challenges to optimize the cash management process. Maintaining minimum cash leads to customer frustration. At the same time, upholding excess cash is a loss to the organization. Hence, soft computing based cash management solutions are required to maintain optimal cash balance. An Artificial Neural Network (ANN) is one such technique which plays a vital role in the fields of cognitive science and engineering. In this paper, a novel ANN-based cash Forecasting Model (ANNCFM) has been proposed to identify the cash requirement on daily, weekly and monthly basis. The six cash requirement parameters: Reference Year (RY), Month of the Year (MOY), Working Day of the Month (WDOM), Working Day of the Week (WDOW), Salary Day Effect (SDE) and Holiday Effect (HDE) were fed as input to ANNCFM. Trials were carried out for the selection of ANNCFM network parameters. It was found that number of hidden neurons, learning rate and the momentum when set to 10, 0.3 and 0.95 respectively yielded better results. Mean absolute percentage error (MAPE), and mean squared error (MSE) were used to evaluate the performance of the proposed model. MSE that was less than 0.01 proves the capability of the proposed ANNCFM in estimating the cash requirement. Keywords: ANN, ANNCFM , neuron, back-propagation, momentum, learning rate. Introduction: Forecasting cash demand needs to be more accurate for any financial organization including banks [1-3]. If the forecast is flawed, in addition to making financial losses to the banks, it results in customer dissatisfaction. In banking industry, an earlier cash requirement study was made using feed forward neural network with back propagation for short term data of two months [1]. Subsequently another comparative study was made for the cash anticipation using a classic time series models and artificial neural networks [2]. The daily cash requirement models for a bank were optimized with particle swarm and compared with least square method for short term data [3]. The main objective of the paper is to design, develop and test a unique supervised method to forecast the cash requirement for banks from their historic data. 1.1 ANN Background ANN is an efficient tool in understanding the complexities of real world problems in all fields of our daily life[4]. It is used as a function optimizer for linear as well as nonlinear problems in science,engineering,technology,management and finance[5-9]. Artificial neural network learning methods provides the best approach for approximating discrete,real and vector valued target functions [10-12], for complex problems, which are not possible to solve by conventional mathematical methods like analytical and numerical technique. ANN are applied in forex market prediction,portfolio optimization,decision making, metrological parameters forecasting[13-19] etc., The various ANN based approaches applied by researchers in finance field as an alternative to traditional time series model includes Financial and economic forecasting, credit authorization screening, simulation of market behavior, mortgage risk assessment, risk rating of investments and detection of regularities in security price movements [15-19]. 2.0 Design of Proposed ANNCFM Architecture: The process of designing a neural network in many fields resulted in a satisfactory performance but building a neural network forecast for a particular problem is nontrivial task. The modeling issues that affect the performance of the neural network must be selected carefully. 2.1. Selection of ANN Parameters In general, the design of multilayer ANN can have many layers where a layer represents a set of distributed parallel processing nodes. The three layered ANN network with one input, one output and one intermediate hidden layer is sufficient to approximate any complex non-linear function. In the case of forecasting studies many experimental results also confirms ANN with one hidden layer is enough to predict the required data [6-8]. The model architecture of ANNCFM is shown in the Fig1. Fig1: Architecture of ANNCFM Model The important critical decision is to determine the architecture is i) number of layers, ii) number of neurons in each layer, iii) number of arcs which interconnect with nodes , iv) activation function of hidden and output nodes, v) training algorithm, vi)data transformation or normalization, vii)training and test sets and viii)performance measures. 3.0 Design of Proposed ANN Models The proposed ANNCFM model consists of one input, one hidden and an output layer as discussed in section 2.1. In this study the data was collected from a semi–urban area bank located in India. The typical daily cash requirement for thebank for one year is shown in Fig2. Fig. 2: Typical Cash Requirement for a Year The collected data was for a period of three years (2010 to 2012) and was used for training and testing with the following input parameters: RY- Reference year: ranges between 1 to 3 as three years MOY-Month of the year: ranges from 1to 12, WDOM-Working day of the month: ranging from 1 to 27, WDOW –Working day of the week: ranging from 1 to 6, SDE- Salary day effect: ranging from 1 to 3, and HDE- Holiday and the week end effect: either 0 or 1. The fore mentioned parameters were used as six input neurons. In the hidden layer, the number of neurons were varied from 8 to 50.The output layer had one neuron that corresponds to the optimal cash requirement for a day. 3.1 Pseudocode- ANNCFM Main() { [W, V, Voj, Wok]=ANNCFMtrain( x,nip,nh,op,ÃŽ ±,ÃŽ ¼,t) yk = ANNCFMtest(ts, W,V, Voj,Wok,t) [Mserr,Mape]=ANNCFMevaluate() } FunctionANNCFMtrain(x,nip,nh,op,ÃŽ ±,ÃŽ ¼,t) returns network with modified weight { Repeat { For each training sample x(I,nip) //Feed forward computation //Determine the output neuron between input layer and hidden layer //Determine the output neuron between hidden layer and output layer //Compute the error signal between the output and hidden layer //Update the weights between the output(k) and Hidden(j) layer; If itr=1 then { else End if } //Update bias between the output and hidden If itr =1 then { Else End if } //Update the weights between the input(i) and Hidden(j) layer; If itr=1 then { Else End if } //Update bias between the hidden and input If itr =1 then { Else End if } } Until mse } Function ANNCFMtest(ts, W,V, Voj,Wok,t ) returns output(y) { For each testsample ts //Feed forward computation //Determine the output neuron between input layer and hidden layer //Determine the output neuron between hidden layer and output layer } ANNCFM evaluate(tk ,yk,ts) { } 4.0 Evaluation Metrics: In order to derive and evaluate the performance of the most appropriate model that fulfils our objective of optimizing the cash management, few metrics were used. The accuracy of the proposed ANNCFM is evaluated using MAPE and MSE which are defined as follows: MSE= Where Xt is the actual data at period t, Ft is the forecast at period, t, et is the forecast error at period t, while n is the number of observations. 5.0 Results and discussion: The data for a period of three years (2010-2012) was collected from City Union Bank (CUB)-ukt bank branch to simulate the network using MATLAB .For the proposed study the total number of data for the three years is 879, in which the first two and half years, 737 data were used for training(80%) and the remaining six months 142 data sets (20%) were used for testing. Studies found that input data normalization with certain criteria, prior to training process, is crucial to obtain good results, as well as to fasten significantly the calculations [J.Sola J. Sevilla]. Hence the input data was normalized before training. In ANNCFM, 15 runs were made by varying the number of hidden neurons from 10 to 50 using gradient descent with momentum back-propagation (traingdm) for the default training parameters learning rate =0.01, momentum=0.95, Goal=0, and number of iterations as 6000, are illustrated in table 1-column2. The convergence of ANNCFM is influenced by number of hidden neurons in which by varying the number of hidden neurons between 10 through 50. The error was minimal when the number of hidden neurons was set to 10, 20, 40, 45 and 50, by achieving a MSE of 0.0079 as observed from column 3 of table 1. As the number of hidden neurons increase, there is a significant increase in the computational time. Hence the number of hidden neurons in the proposed study was fixed as 10. The pictorial representation for the optimal hidden neuron against its MSE are shown in Fig. 3. Fig.3: Optimal Number of hidden neurons. The learning rate ‘lr’ arrives at a local optimum for the higher learning rate and global optimum for slow learning process. Different trials were made to identify the optimal learning rate to avoid the unstable condition and fluctuations in the results. Learning rate was varied between 0.1 through 0.5 in which 0.3 yielded an optimal learning rate for the given data set, as shown in Fig-4. Fig 4: Optimal learning rate The momentum plays a vital role in identifying the convergence point. Momentum, when set too low, it may get stuck into local minima, and if it is too high, network will become unstable. So there is a need to identify the optimal momentum value for ANNCFM, various momentum values were tested between 0.8 and 1.0, the trained results shows that the optimal momentum value was 0.95 are shown in the Fig-5 Fig 5: Optimal Momentum rate In the ANNCFM model to train and test the cash requirement for a day, week, month the following parameters values are selected based on their performance from the different number of runs made above: i) the number of input neurons=6, ii) maximum number of iteration=6000, iii) learning rate= 0.3, iv) momentum=0.95, v) transfer function=tansig/tansig (hidden and output layer). The optimal selection of the above parameters helped in improving the performance, by minimizing the error rate. This is evident from Table 1, that shows the MSE achieved before and after parameter selection. Table1: ANNCFM performance for different number of hidden neurons The ANNCFM was used to estimate daily, weekly and monthly cash requirement. The estimated values were compared with the actual values for the testing period are shown in Fig.6a,b,c.for the daily ,weekly and monthly prediction. The obtained results shows the ANNCFM was found to perform reasonably good for all the three models .The weights calculated by our ANNCFM was found to be sufficient for cash prediction in which RY,MOY,WDOM, WDOW are essential parameters, and SDE,HDE are additional parameters .The connection weight approach was used to quantify the importance of input variable [20]. The preference of the input parameters were found based on the weights obtained was evident from Table 2, column-4. Table 2: ANNCFM Weights-Preferences. The input parameters SDE and HDE plays a vital role in daily and weekly model as it was observed from the above table it effectively takes care the need of peak cash requirement at the beginning of every month and during holiday periods. The role of SDE in the weekly cash prediction could be easily understood for the weeks like 1,5,14, where the cash requirement is maximum since the beginning of the month lies within the week. However for the 9th and 10th as well as for the 18th and 19th week cash requirement shows the new month starts between the weeks. The monthly model was plotted for six months as shown in Fig.6c in which the experimental results shows that the estimated values were most influenced by WDOM .The cash required and predicted was minimum for the fourth month in which WDOM was minimum. The MAPE and MSE for ANNCFM are shown in Table 3 . Fig.6-a: ANNCFM –Daily Model Fig.6-b: ANNCFM –Weekly Model Fig .6-c : ANNCFM –Monthly Model Table 3 : MAPE and MSE errors for ANNCFM The comparison made between the actual and forecast data shown from the figures indicates that the six input variables selected in our model is sufficient to identify the cash need which is changing from time to time. 6.0 Conclusion: The observations from the experimental results of this study shows that ANNCFM is a useful tool to predict the cash requirement in emerging banking sector. ANNCFM using feed forward neural network training with back-propagation algorithm optimize the needs of cash on daily, weekly and monthly basis. In the implementation process the data set used for the years between 2010 and 2012 were trained and tested to measure the performance. The input parameters were initialized and different runs were made for the proposed model to find out the optimal number of hidden neurons as 10, momentum as 0.95 and learning rate as 0.3 to train and test the network using sigmoid transfer function. The estimated results were with minimal error for the better performance with an accuracy of 91.23%. References. Fraydoon Rahnama Roodposhti , FarshadHeybati and Seyed Reza Musavi, â€Å"A comparison of classic time series models and artificial neural networks in anticipation of cash requirements of banks: A case study in Iran â€Å", Academic and Business Research Institute International Conference, Orlando, USA, 2010. PremChand Kumar and EktaWalia , â€Å"Cash Forecasting: An Application of Artificial Neural Networks in Finance†, International Journal of Computer Science Applications , Vol. 3, No. 1, pages. 61-77, 2006. 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The Origin of Emotion Labour

The Origin of Emotion Labour Emotions are feelings that people experience, interpret, reflect on, express, and manage (Thoits, 1989). They arise through social interaction, and are influenced by social, cultural, interpersonal, and situational conditions (Martin, 1999). In many situations in our daily lives, we often find ourselves suppressing feelings and displaying a more socially accepted emotion that is deemed more appropriate. For example, showing excitement about a companys promotion or suppressing fury when being cut off by someone in a waiting line. Regulating individuals emotions to comply with social norms then is referred to as emotion work (Hochschild, 1990; p. 118). When we need to display particular emotions and suppress others, which required by our job roles, we do our emotion management for a wage. Hochschild (1983) termed this regulation of ones emotions to comply with occupational or organizational norms as emotional labour. She defined emotional labour as the management of feeling to create a publicly observable facial and bodily display; emotional labour is sold for a wage and therefore has exchange value (Hochschild, 1983; p.7). According to Hochschild (1983), jobs involving emotional labour possess three characteristics: they require the workers to make facial or voice contact with the public; they require the worker to produce an emotional state in the client or customer, and they provide the employer with an opportunity to utilize some control over the emotional activities of workers (Hochschild, 1983). Based on impression management, Ashforth and Humphrey (1993) defined emotional labour as the act of displaying the appropriate emotion. Their definition differs from Hochschilds (1983), since their definition emphasizes the actual behaviour rather than the presumed emotions underlying the behaviour (Ashforth Humphrey, 1993). According to Morris and Feldman (1997), emotional labour possesses the following characteristics: (a) emotion work occurs in face-to-face or voice-to-voice interactions with clients; (b) emotions are displayed to influence other peoples emotions, attitudes and behaviours; and (c) the display of emotions has to follow certain rules. 2.1.2 Dimensions of Emotional Labour and Its Measures Brotheridge and Grandey (2002) restructured emotional labour into two categories: One focuses on the characteristic of the job and the other emphasizes employees emotion management process. The former is called job-focused emotional labour which includes the frequency, duration, variety, and intensity of emotional labour and display rules. The latter is named employee-focused emotional labour, an emotion management skill that employees use in the course of interactions with clients. This category includes surface acting and deep acting. Brotheridge and Lee (2003) used the similar approach. They developed an emotional labour measure including both job-focused and employee-focused variables. Specifically, their measure has six facets: frequency of interaction, intensity and variety of emotional display, duration of interaction, and surface and deep acting. Emotional labour researchers often ignored spontaneous and genuine emotions, acknowledged as passive deep acting by Hochschild (1983), in the development of the emotional labour measure. Diefendorff, Croyle, and Gosserand (2005) constructed the display of naturally felt emotions as an independent factor and formed a three-dimensional emotional labour instrument: surface acting, deep acting, and naturally felt emotions. In summary, despite many different measures developed, the general view is that job-related variables, such as frequency, intensity, variety, and display rules are experienced as the antecedents of emotional labour rather than emotional labour itself and two acting modes (surface and deep acting), that employees use to match the required emotional display are regarded as the true components of emotional labour (Grandey, 2000 A.A. Grandey, Emotion regulation in the workplace: a new way to conceptualize emotional labor, Journal of Occupational health Psychology 5 (1) (2000), pp. 95-110. Abstract | icon_pdfPDF (1059 K) | Full Text via CrossRef | View Record in Scopus | Cited By in Scopus (124)Grandey, 2000). 2.1.3 Servicing Acting Based on Goffmans (1959) dramaturgical perspective of social interactions, Hochschild theorized that service is a show where the service provider is an actor, the customer is the audience, and the work setting is the stage (Grandey, 1999). The work place (restaurant) provides the setting and circumstance that allows actors (wait staff) to perform for audiences (diners). The interaction between actors and audiences is based on their mutual definition of the setting, which can be interpreted as occupational or organizational norms or display rules. Surface acting and deep acting are two types of acting mechanism that emotional labour preformed. 2.1.3.1 Surface Acting Surface acting is a discrepancy between felt and displayed emotion (Ashforth Humphrey, 1993). Surface acting involves employees simulating emotions that are not actually felt, by changing their outward appearances (i.e., facial expression, gestures, or voice tone) when exhibiting required emotions. For example, a hotel front desk employee may put on a smile and cheerfully greet a customer even if she or he is feeling down. In this case, the front desk clerk feigns emotions that are not experienced (Chu, 2002, P.18). Using the surface acting technique, people change the outward expression of emotion in the service of altering their inner feelings. By changing facial or bodily expressions, such as slumped shoulders, bowed head, or drooping mouth, inner feelings can be altered to a coincident state (Hochschild, 1993). 2.1.3.2 Deep Acting Deep acting occurs when employees feelings do not fit the situation; they then use their training or past experience to work up appropriate emotions (Chu, 2002, P.19). Unlike surface acting, deep acting involves changing inner feelings by altering something more than outward appearance. In surface acting, feelings are changed from the outside in, whereas feelings are changed from the inside out in deep acting (Hochschild, 1983). Hochschild (1983) classified deep acting as (1) exhorting feeling, whereby one actively attempts to evoke or suppress an emotion, and (2) trained imagination, whereby one actively invokes thoughts, images, and memories to cause the related emotion (thinking of a wedding to feel happy or a funeral to feel sad). In other words, employees use their training or past experiences to help summoning appropriate emotions or responses (sadness, cheerfulness) for a given scene. By practicing deep acting, emotions are actively induced, suppressed, or shaped (Kruml Geddes, 2000). 2.1.4 Functions of Emotion Labour Zapf (2002, P.248) stated that Emotion work is a part of an overall task and, thus, it helps to fulfil the overall task and increase task effectiveness. Ashforth, B.E. and Humphrey, R.H., 1993. Emotional labor in service roles: the influence of identity. Academy of Management Review 18, pp. 88-115. Full Text via CrossRefAshforth and Humphrey (1993) consider emotion work as a form of impression management because by showing certain emotions the employee deliberately attempts to foster certain social perceptions of him- or herself. Emotion work is done to influence the emotions of the clients either as the ultimate or as an instrumental goal. In the service business, the premise is that customers or clients would be more likely to do business with an organization when they experience the interaction with service providers positively. This should mainly depend on how far the interaction with the service providers either supports or threatens their self-esteem. Emotion labour may help to make the social interaction more calculable and assist to avoid embarrassing situations that might otherwise interrupt the interaction with clients (Ashforth Humphrey, 1993). Moreover, emotion work may help to develop or stabilize the organization-customer relationship for building trust in the organization. This is more important in the service sector than in other sectors; because (1) it is difficult to assess the quality of service; (2), because the service product is immediately consumed and corrections, such as giving the product back, are impossible (Ashforth and Nerdinger, 1994); (3), emotion labour should influence the clients emotions thereby influencing their cognitions and behaviours. (4), influencing a clients emotion may make other things easier. In the entertainment business and in the helping professions, influencing the clients emotion may be the ultimate goal. 2.2 Antecedents of Emotional Labour Antecedents of emotional labour including two characteristics: individual characteristics and job characteristics. 2.2.1 Individual characteristics Emotional labour researchers seem to agree that service workers emotional acting can be explained by personality traits because personal dispositions underlie much of the way that people think and behave (Ashkanasy, Hartel and Daus, 2002). Two personality variables as the antecedents of emotional labour will be examined, which are negative affectivity and intrinsic motivation. 2.2.1.1 Negative Affectivity Negative affectivity is a dispositional personality variable and an individuals tendency to experience discomfort across time and situations (Watson and Clark, 1984). Individuals high in negative affectivity tend to resident the negative aspects of themselves, others, and situations in a generally more negative way and often seem to be anxious, nervous, and afraid (Cropanzano et al., 1993 R. Cropanzano, K. James and M.A. Konovsky, Dispositional affectivity as a predictor of work attitudes and job performance, Journal of Organizational Behavior 14 (6) (1993), pp. 595-606. Full Text via CrossRef | View Record in Scopus | Cited By in Scopus (118)Cropanzano, James, and Konovsky, 1993). Individuals low in negative affectivity are typically in states of calmness and peace (Watson, Clark, and Tellegen, 1988). As discussed by Liu, Perrewe, Hochwarter, and Kacmar (2004), negative emotional experiences is aroused by negative affectivity to across time and situations that may obstruct individua ls to regulate their emotional experiences in the service encounter. Such individuals appear to fake their positive emotions when necessary (Kim, 2008). The relationship between negative affectivity and stressors is also supported by the basic theory of heat-affect-overload (Van De Vliert and Van Yperen, 1996). Specifically, employees living and working in hot climates of countries such as Nigeria, Indonesia, and Singapore are high in negative affectivity and experience role overload. It has been proposed that availability of heat or hot climate deranges the thermoregulatory system of the human body and leads to negative affectivity. Such high negative affectivity individuals are faced with higher role overload. According to Osman and Kayode (2008), who studied in emotional dissonance and emotional exhaustion among hotel employees in Nigeria, they stated that even though the hotels may have functioning air-conditioning systems, regular power cut or outages due to poor electric power infrastructure in Nigeria may cause frustration among employees and customers. In addition, the high cost of running alternative power source like generators limits the proper use of the air-conditioning systems in most of the hotels. Frontline hotel employees such as door attendants, food servers, and beverage servers have to serve customers in outdoor facilities, such employees are exposed to direct sunlight and humidity under these circumstances. Most of the frontline employees cannot afford to buy air-conditioning systems in their houses; if they could, they do not enjoy it due to irregular power supply in the country. Furthermore, they may not have sufficient financial resources to buy automobiles having air -conditioning systems. Therefore, such employees usually far from their houses go to work, using modes of public transportation such as buses, which are overloaded and are devoid of air-conditioning systems. Accordingly, frontline hotel employees in a country such as Nigeria are high in negative affectivity and experience-deepened stress. Employees in frontline service jobs of the hospitality industry in Nigeria are expected to manage their emotions by changing their outward appearance to display organizationally desired emotions while the inner feelings remain unchanged and thus are likely to experience emotional exhaustion (Osman and Kayode, 2008). In addition, negative affectivity is widely used in strain-related research and has been linked with emotional exhaustion (Houkes, Janssen, De Jonge, and Nijhuis, 2001). In their meta-analytic work, Thoresen et al., 2003 C.J. Thoresen, S.A. Kaplan, A.P. Barsky, C.R. Warren and K. De Chermont, The affective underpinnings of job perceptions and attitudes: a meta-analytic review and integration, Psychological Bulletin 129 (6) (2003), pp. 914-945. Abstract | Article | icon_pdfPDF (244 K) | Full Text via CrossRef | View Record in Scopus | Cited By in Scopus (78)Thoresen, Kaplan, Barsky, Warren, and De Chermont (2003) reported an estimated mean population correlation of .54 between negative affectivity and emotional exhaustion. According to Spector, Zapf, Chen, and Frese, (2000), the perception mechanism also proposes useful guidelines for developing the relevant hypotheses. That is, the perception mechanism states that high negative affectivity individuals tend to perceive their jobs as s tressful and experience high levels of strains. It means, high negative affectivity frontline employees in the hotel industry are susceptible to higher emotional dissonance and emotional exhaustion. 2.2.1.2 Intrinsic Motivation Another personality variable used as the antecedents of emotional labour is intrinsic motivation. To date various personal resources or personality variables (e.g., self-efficacy, optimism, and locus of control) have been examined with regard to emotional dissonance and emotional exhaustion (Ito and Brotheridge, 2003). As a personal resource and a key personality variable, intrinsic motivation has not received much empirical attention in the hospitality management and marketing literatures (Karatepe and Uludag, 2007). Intrinsic motivation refers to an individuals feeling of challenge or competence derived from performing a job (Keaveney, 1992, p.151). Intrinsically motivated employees have better problem-solving skills and are innovative (Miller, 2002). Grant (2008, p.49) states that intrinsically motivated individuals feel naturally drawn, or pulled, toward completing their work, are process focused-they see the work as an end in and of itself, and are present focused-they are concerned with the experience of performing the work itself. Consistent with the Conservation of Resources Theory, intrinsic motivation is one of the personal resources that can be used for coping with emotional dissonance and exhaustion. As a personal resource, intrinsic motivation can affect employees willingness and perceived effort to manage emotional experiences in the service encounter. Such a personal resource can also be invested in aiding the process of stress resistance and can contribute to the maintenance of res ource reservoirs (Hobfoll, 2001). Consequently, employees with personal resources have mastery that enables them to cope with demanding or forbidding conditions more effectively and thus prevents them from experiencing emotional exhaustion (Xanthopoulou, Bakker, Demerouti, and Schaufeli, 2007). Recently, Karatepe and Uludag (2007) also demonstrated that intrinsic motivation lowered emotional exhaustion for a sample of frontline hotel employees in Northern Cyprus. 2.2.2 Job Characteristics 2.2.2.1 Interaction Characteristics Customer satisfaction depends on the quality of the interpersonal interaction between the customer and frontline employees (Bitner, 1990). Hochschild (1983) argued that job characteristics such as numerous interactions with customers are likely to increase service providers emotional labour. Brotheridge and Grandey (2002) found that frequency and variety of emotional display were positively related to surface acting and deep acting and that duration was positively related to deep acting. In the article by Brotheridge and Lee (2003), frequency and variety showed a positive relationship with surface acting and deep acting, although duration was not related to either acting. Diefendorff, Croyle, and Gosserand (2005) reported interaction characteristics (frequency, duration, and routineness) were not significant predictors of surface acting but mostly related to deep acting. Specifically, duration had a positive impact on deep acting and routineness showed a negative influence on deep ac ting. The most popular theory regarding the relationship between customer contact variables and emotional labour strategies originates from Morris and Feldman, 1996 J.A. Morris and D.C. Feldman, The dimensions, antecedents, and consequences of emotional labor, The Academy of Management Review 21 (4) (1996), pp. 986-1010. Full Text via CrossRefMorris and Feldmans (1996) conceptual work. The authors argued that the more often a work role requires socially proper emotional displays, the greater the companys demand for emotional regulation and the greater employees emotional labour; frequent changes in the variety of emotions to fit in different situational contexts require more planning and anticipation on the part of service employees, thereby entailing greater emotional labour; and emotional displays of long duration require more effort than short duration, leading to greater emotional labour. This notion suggests the possibility of frequency, variety, and duration increasing emotional labo ur in general (both surface and deep acting). However, previous findings especially regarding duration seem to suggest that duration largely leads to deep acting. Deep acting may be the strategy of choice during long interaction because it becomes difficult for employees to fake emotion for a long period of time (Diefendorff et al., 2005). 2.2.2.2 Job Autonomy The hospitality literature has shown that job autonomy can mitigate the level of hospitality employees emotional exhaustion (Kim, Shin, and Umbreit 2007). Morris and Feldman (1996, 1997) suggested employees who have less autonomy over their behaviour should feel more emotive dissonance, which likely leads them to fake feelings (surface acting); and those who have more autonomy experience less emotive dissonance, therefore they are likely to express their natural emotions. According to their rationale, job autonomy is not related to emotive effort (i.e., deep acting). 2.2.2.3 Display Rules According to Hochschild, 1983 A.R. Hochschild, The Managed Heart: Commercialization of Human Feeling, University of California Press, Berkeley, CA (1983).Hochschild (1983), service occupations involve strong norms and/or expectations regarding displays of emotions. Research has shown that display rules have a positive relationship with emotional acting (Brotheridge and Lee, 2002). Some studies separate display rules into positive and negative rules. Positive display rules evaluate service providers recognitions on expressing positive emotions and negative display rules evaluate the recognitions regarding suppressing negative emotions at work. Brotheridge and Grandey (2002) showed that both types of display rules were positively correlated with both types of acting. Diefendorff and Richard (2003) hypothesized that perceived demands (positive and negative display rules) would be positively related to emotional display, but the result indicated that emotional display only led by positive rule demands. Diefendorff et al. (2005) found that positive display rules were positively correlated with deep acting and negative display rules were positively correlated with surface acting. The authors explained that positive rules (what to express) clarify expectations better and result in good faith attempts (deep acting), whereas negative rules (what not to express) lead employees to just go through the motion and fake their emotions (surface acting). In hospitality organizations such as hotel companies, distinct norms are often included in the job description and employees are trained consistently (e.g., showing a smile with a mirthful greeting). Hence, it seems plausible that hotel firms display rules increase the likelihood of hotel personnels emotional regulation, leading to emotional acting either surface or deep acting. Therefore, in harmony with Brotheridge and Grandeys (2002) work, it is predicted that display rules, regardless of the type, will affect both acting strategies. 2.3 Consequences of Emotional Labour Ashforth and Humphrey (1993) described emotional labour as a double-edged sword. On the one hand, it can facilitate task performance by regulating interactions and precluding interpersonal problems. On the other hand, it can impair performance by priming expectations of good service that cannot be met (Ashforth and Humphrey, 1993). The following section discusses the positive and negative consequences of performing emotional labour, and particularly, its effects on employees psychological well-being. 2.3.1 Negative Consequences 2.3.1.1 Fusion of Self and Work Role In the emotional labour literature, substantial research in this field addresses unfavourable outcomes. The most-often-cited outcomes are burnout and job dissatisfaction (Morris and Feldman, 1996). Other impacts on the individuals psychological well-being are also discussed in the literature, such as poor self-esteem, depression, cynicism, role alienation, and self-alienation (Ashforth and Humphrey, 1993). Wharton (1999) suggested two reasons why the regulation of service providers emotional displays is problematic. First, to ensure service quality, employers often implement behaviour scripts (such as smile, eye contact, body position, tone of voice) for service providers to follow. This restrictive script prevents service providers from interacting with customers based on spontaneous intuition, but on a script drawn up by employers. That is, workers own complex for interaction may be suppressed and replaced by an organizationally sanctioned response (Wharton, 1999). Second, service providers may have different interests vis-à  -vis the outcome of the interaction. That is, employers believe that service providers emotional displays are instruments of service excellence. While front-line employees may sometimes share those objectives, they do not always do so. In these instances, workers interests may be sacrificed. Hochschild (1983) theorized about the consequences of emotional labor based on service providers capacity to strike a balance between the requirements of the self and the demands of the work role. Sustained performance of emotional labour may produce a fusion of self and work role, an estrangement between self and work role that comes at the expense of the self, or a separation between self and work role that comes at the expense of the work role (Hochschild, 1983). The fusion of self and work role can be seen as the service providers inability to depersonalize and detach themselves from the work roles. Research has shown that workers in human service occupations, such as social work or counselling, are often too identified with their work roles and lose the ability to maintain sufficient psychological distance between the emotional requirements of their job and their sense of self. For example, hotel service providers use deep acting techniques to conjure up desired positive emotions and to suppress felt negative emotions. But after awhile, many these service providers reveal that they have a hard time recovering their true feelings once their shifts are over. They begin to lose track of when they are acting and when they are not (Hochschild, 1983). 2.3.1.2 Emotive Dissonance Contrarily, another potential consequence of emotional labour is the estrangement between self and work role. Just as workers on the assembling lines become estranged from their bodies, service providers may become estranged from their true feelings (Hochschild, 1983). Hochschild claimed that most of the negative consequences of performing emotional labour have its roots in this estrangement. The estrangement between oneself and the work role is often presented in the forms of emotive dissonance or unauthenticated, which can be seen as a result of surface acting. Similar to cognitive dissonance, emotive dissonance reflects a gap between felt emotions and expressed emotions. For example, a front desk employee greets a customer in a cheerful and enthusiastic manner but indeed, she or he feels down and unhappy. The inconsistency between expressed emotions (cheerful and enthusiastic) and felt emotions (down and unhappy) is emotive dissonance. Based on the assumption that people are motivated to maintain and enhance their sense of self as being meaningful and authentic (Erickson Wharton, 1997), the experience of emotive dissonance may cause the individual to feel false and insincere. Researchers suggest that the regular occurrence of emotive dissonance may be harmful in terms of employees personal and work-related maladjustment, such as poor self-esteem, depression, and alienation from work (Ashforth Humphrey, 1993). Hochschild (1993) suggested that emotive dissonance is most harmful to employees psychological well-being when it comes at the expense of the self, and is less harmful when it is at the expense of the work role. When emotive dissonance comes at the expense of the self, employees blame themselves for displaying fictitious emotions and feelings of unauthenticated. Thereafter, this estrangement of oneself leads to negative consequences such as depression (Ashforth Humphrey, 1993), drug or alcohol abuse (Hochschild, 1983), and low self-efficacy (Seeman, 1991). Antithetically, when emotive dissonance comes at the expense of the work role, employees ascribe this false emotion or inauthentic expression to the demands of the job rather than to the desires of the self (Wharton, 1999), and thus it may be less harmful in terms of their psychological well-being. In an interview with a waitress, Paules (1991) documented how one waitress does not overextend herself into her work. The waitress says that when she distances herself from her job she does not feel bad about it (Paules, 1991, p.286). 2.3.2 Positive Consequences Although substantial literature on emotional labor implies negative consequences, some researchers have suggested positive consequences for both organizations and individuals. 2.3.2.1 Organization For an organization, regulating employees emotional display in a highly scripted manner can ensure task effectiveness and service quality (Ashforth and Humphrey, 1993), and increase sales and repeated business (Rafaeli and Sutton, 1987). Also, the positive aspects of emotional labour include financial rewards (i.e., tips or salaries) (Rafaeli Sutton, 1987); increased satisfaction, security, and brand loyalty (Wharton, 1993). 2.3.2.2 Individual Although customers are major stress-producing figures for front-line employees, customers also provide employees with many entertaining and satisfying moments in their working (Tolich, 1993). One reason for this satisfaction is that customers enliven otherwise monotonous tasks. Most of the entry-level jobs in the service industry are highly routine and standardized (i.e., supermarket clerks or food servers). Because of the variety of customers, their presence, even when annoying, is only somewhat distracting, and can be stimulating (Tolich, 1993). Rose (2001) recognized the positive function of emotional labour because interaction with customers serves as a comic relief; he conducted an extensive qualitative study on waitresses working-life. He described the sources of satisfaction for wait staff as below: Some waitresses gain satisfaction from contributing to a customers enjoyment (you supply nurturing and sustenance, the things that make life pleasurable). Some respond to the hustle and stimulation of a busy restaurant, the sense of being in the middle of thingsà ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦some like the attention (the spotlights on you)à ¢Ã¢â€š ¬Ã‚ ¦..some comment on the pleasure of the attenuated human interaction: though well never get to know each other, theres a really nice feelings that go back and forth (Rose, 2000, p. 19). Roses (2000) case studies offer some support for the argument that performing emotional labour is not always psychologically damaging. The interaction with the public, being at the centre of attention or a sense of joy when knowing ones work is altruistic in nature all bring some intrinsic rewards to ones job when performing emotional labour. The reward or benefit aspect of performing emotional labour receives some empirical support. Wharton (1993) found that workers employed in jobs requiring substantial amounts of emotional labour experience higher job satisfaction and lower emotional exhaustion than other workers (Wharton, 1993). Adelman (1989) found a similar result for table servers. She concluded that, contrary to Hochschilds estrangement assumption, performing emotional labour does not adversely impact employees psychological well-being, but enhances their job satisfaction (Adelman, 1989). 2.4 Moderators of Emotional Labour 2.4.1 Successful Recruitment and Selection Karatepe and Aleshinloye (2009) pointed out that in order to fill vacant positions in organizations, managers should use effective recruitment and selection tools. It is significant that managers should consider the personality traits of candidates in the selection process, focus on candidates who are intrinsically motivated, and try to hire those who can manage their felt emotions matching organizationally desired display norms in the service encounter. This should be a far-reaching practice among hospitality managers. By doing so, managers can go some way to making such frontline employees manage problems associated with emotional dissonance and exhaustion. Another implication for practice is that employing mentors in the workplace appears to be inevitable, since younger, less educated and less experienced employees are confronted with emotional dissonance and exhaustion (Karatepe and Aleshinloye, 2009). Mentors could help such employees alleviate their emotional dissonance and exhaustion by listening to employees problems and their expectations from the management of the hotel and providing support and guidance (Lee and Akhtar, 2007). 2.4.2 Adequate Training Karatepe and Aleshinloye (2009) also suggested that frontline employees should be trained continuously to learn how to cope with problems that stem from emotional dissonance and emotional exhaustion. This is significant, because effective and continuous training programs in the hospitality industry are not abundant. Therefore, managers should foster social support arising from both supervisors and co-workers in the workplace during these training programs and train their frontline employees in the areas of complaint handling procedures and genuine customer care. Such training programs would also comprise of potential empowerment practices frontline employees would use to deal with customers complaints. The final implication is associated with promotional